If you have trouble submitting safety events via AERT, email usae@abbvie.com with the AERT Manual Submission form.
If email is unavailable, call AbbVie Medical Services at 800-633-9110.
New AERT training course available(Release 7.0). Please navigate to the top right corner to access
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Help and Support
If you have questions on how to report an Adverse Event/Product Quality, contact your manager.
If you are having technical issues with the AbbVie AE Reporting Tool:
For Complete Ambassadors, contact Help Desk at 800-344-6776.
For Complete RNs, contact your supervisor.
For Complete Specialists, contact Abbvieagentsupport@liveops.com.
For all other users, contact Help Desk at AERT-IT-Support@abbvie.com.
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Please note: This option should only be used when the lot number is present but not legible due to conditions that occurred prior to receipt of the packaging, such as smudging, fading, or similar issues. If this is the correct rationale, then this issue needs to be reported as a product quality complaint as well.
